Description Robert Half Lexington is looking for a dedicated Customer Experience Specialist, with team lead or management experience to join a team in Frankfort, Kentucky. In this role, you will play a vital part in ensuring seamless interactions with customers and dealers, fostering positive relationships, and enhancing customer satisfaction while also leading the CSR team of one to two other CSR representatives. This is a Contract to permanent position, providing a great opportunity to grow within the organization. Responsibilities: • Manage and respond to incoming calls from individual customers, dealers, and other stakeholders, ensuring inquiries are addressed promptly and effectively. • Conduct follow-up calls to gather missing information and support customer needs, while maintaining a detail-oriented and proactive approach. • Build and nurture relationships with dealers by promoting discounts, deals, and providing sales-related follow-ups. • Utilize proprietary software to look up orders, parts, and customer information, ensuring accurate and efficient data handling. • Learn and adapt to new technology and software updates, actively contributing to the development of processes and workflows. • Collaborate with team members to ensure smooth operations and alignment with organizational goals. • Handle data entry tasks with precision, leveraging Microsoft Excel and other tools as required. • Proactively identify opportunities to enhance the customer experience and implement solutions. • Participate in occasional Saturday rotations once autonomy within the role is established. • Support training initiatives and assist in managerial oversight as needed. Requirements • Prior Customer Service, customer experience, client relations or similar role required--at least 2 years • Prior Customer Service leadership experience required--at least 1-2 years • Proven experience in customer relations, client communications, or a related field. • Strong proficiency in Microsoft Excel and general computer data entry skills. • Ability to manage inbound and outbound calls with professionalism and attention to detail. • Demonstrated ability to work independently and think proactively to solve problems. • Experience using proprietary software or a willingness to learn new systems quickly. • Excellent interpersonal skills with a focus on building and maintaining relationships. • Capacity to adapt to evolving processes and contribute to workflow development. • Availability to work Monday through Friday, with occasional Saturday rotations. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .