Description We are looking for a Customer Experience Specialist to join our team in Fort Worth, Texas. In this contract position, you will play a vital role in ensuring smooth travel and accommodation arrangements for flight crews and other personnel. If you thrive in a fast-paced environment and excel at providing outstanding service, this opportunity is for you. Responsibilities: • Coordinate hotel reservations for flight attendants, pilot crews, and other personnel, ensuring compliance with operational requirements. • Collaborate with Crew Tracking, Scheduling, and other internal teams to address logistical needs and resolve crew-related issues. • Communicate effectively with internal departments and management to troubleshoot problems and expedite solutions. • Monitor access to necessary tools, systems, and resources, reporting any technical issues to supervisors. • Utilize technology and tracking systems to accurately process and report reservation details for future reference. • Identify suitable and compliant hotels in non-contracted markets and secure client approval for non-compliant bookings. • Arrange payments to hotel and transportation vendors as per contractual terms and system settings. • Foster a meticulous and positive work environment, maintaining respectful communication and adherence to company policies. • Support special projects and perform additional duties as assigned by management. • Ensure impeccable attendance, punctuality, and adherence to organizational guidelines and standards. Requirements • Proficiency in CRM systems and tools. • Experience in managing inbound and outbound calls with a focus on customer satisfaction. • Strong skills in handling travel arrangements, including hotel booking and reservations. • Ability to coordinate and maintain well-organized relationships with clients and vendors. • Competency in Microsoft Outlook and Word. • Previous experience in a call center or customer service environment. • Effective communication skills and a commitment to providing excellent customer experiences. • Strong organizational skills and attention to detail when managing travel logistics. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .