Description We are looking for a success-driven Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this long-term contract position, you will play a vital role in ensuring exceptional service by managing customer orders, addressing inquiries, and resolving issues. This is an excellent opportunity to contribute to a dynamic retail environment while enhancing customer satisfaction. Responsibilities: • Process customer orders with efficiency and accuracy, ensuring timely fulfillment. • Investigate purchase requests and provide detailed follow-ups on shipping information. • Assist customers with returns and address concerns regarding product quality. • Deliver exceptional customer service through various communication channels, including phone and email. • Collaborate with team members to improve service standards and streamline operations. • Utilize e-commerce platforms and Salesforce tools to manage customer interactions. • Maintain a thorough understanding of company policies to address customer inquiries effectively. • Provide feedback to improve processes and enhance the overall customer experience. Requirements • Strong communication skills with the ability to handle multiple tasks simultaneously. • Previous customer service experience in retail, hospitality, or other customer-facing roles is preferred. • Flexible availability, including evenings and weekends, is required. • Must be comfortable working on-site in Lyndhurst, New Jersey. • Familiarity with call center operations, order entry systems, or e-commerce platforms is a plus. • Experience using Salesforce or similar CRM tools is advantageous. • Demonstrated ability to solve problems and address customer concerns effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .