**Customer Experience (CX) Specialist** **Job Summary** We are seeking a **Customer Experience (CX) Specialist** to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty. **What You'll Do** + Oversee and manage customer service operations across online and offline retail channels + Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction + Analyze customer feedback and data to identify areas for improvement in the shopping experience + Develop and implement customer engagement strategies, including loyalty programs and personalized services + Work closely with the marketing, sales, and store operations teams to align customer experience initiatives + Train and support retail staff to ensure consistent and high-quality customer interactions + Collaborate with headquarters and cross-functional teams to enhance the overall brand experience + Monitor and report on customer satisfaction KPIs and recommend improvements **Qualifications** + Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field + 3+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry + Strong problem-solving and communication skills, with a customer-first mindset + Ability to analyze data and implement customer-centric solutions + Experience working with customer experience management tools and service platforms + Ability to multitask and work in a fast-paced retail environment + Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies **Preferred Qualifications** + Experience in beauty, cosmetics, or skincare retail + Familiarity with e-commerce and omnichannel customer service strategies **Employment Type:** Full-time, Exempt **Pay Range:** $70,000 - $85,000 + Eligible for annual performance-based bonus **Benefits:** 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more! **Pay Details:** $70,000.00 to $85,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance