Description We are looking for a detail-oriented Customer Experience Specialist to join our team on a contract basis in Austin, Texas. In this role, you will provide exceptional support to customers while utilizing various tools and systems to ensure a smooth and efficient experience. This is a short-term opportunity lasting three weeks, ideal for someone with strong customer service skills and technical proficiency. Responsibilities: • Respond promptly to inbound customer inquiries and provide accurate information. • Utilize CRM and other software tools to manage customer interactions efficiently. • Assist customers with billing and benefit-related functions, ensuring clarity and satisfaction. • Handle customer concerns with professionalism and resolve issues effectively. • Collaborate with team members to enhance the overall customer experience. • Use Avaya CMS to monitor call metrics and maintain service standards. • Leverage Epic Software to manage and document customer data accurately. • Provide clear and concise communication to customers regarding their financial services needs. • Ensure compliance with company policies and procedures during all interactions. • Offer solutions and recommendations to improve customer satisfaction. Requirements • Experience with ADP or similar financial services tools. • Proficiency in CRM systems and other computer programs. • Familiarity with Avaya CMS and Epic Software. • Strong ability to handle inbound calls and assist customers effectively. • Knowledge of billing and benefit functions. • Excellent problem-solving and communication skills. • Ability to work in a fast-paced environment and adapt to changing priorities. • Previous experience in a customer service or support role preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .