Description 100% in office and onsite, day hours. We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you will play a critical role in ensuring our customers receive exceptional service, whether addressing their repair needs or providing timely solutions. If you thrive in a fast-paced environment and excel at creating positive customer experiences, this opportunity is for you. Responsibilities: • Respond promptly to incoming customer inquiries regarding service, maintenance, and repair requests. • Coordinate and schedule service appointments while ensuring technicians are dispatched efficiently. • Provide detail-oriented and reassuring communication to resolve customer concerns and maintain satisfaction. • Accurately create and update customer accounts within the company's CRM system. • Organize and track service-related information using spreadsheets and other administrative tools. • Conduct follow-up activities to ensure customer issues are resolved comprehensively. • Assist with general office tasks, including documentation and reporting, to support team organization. • Manage multiple tasks effectively, prioritizing urgent customer needs while maintaining workflow. • Serve as a brand ambassador, reinforcing customer loyalty and trust through every interaction. Requirements • Minimum of 1 year of experience in customer service or a related role. • Proficiency in using CRM systems and office software, including Microsoft Excel. • Strong ability to handle inbound calls and assist customers professionally. • Demonstrated skill in scheduling appointments and coordinating services. • Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving. • Capability to perform data entry tasks with accuracy and attention to detail. • Proven ability to manage multiple tasks efficiently in a dynamic environment. • Familiarity with billing functions and general administrative processes. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .