Job Title: Customer Experience Specialist Job Description **Experience the power of a game-changing career** _Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year._ _If you’re looking to grow and be inspired, as a_ **Customer Experience Specialist** _you will be part of our team of game-changers making an impact on our project in Automotive industry._ **Career growth and personal development** We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** The **Customer Experience Specialist** in the automotive industry is responsible for ensuring that customers have exceptional experience throughout their journey with the brand. This includes guiding customers through the purchasing process, addressing service-related inquiries, resolving complaints, and helping to improve overall satisfaction with both vehicle products and services. The role is pivotal in building customer loyalty, enhancing brand reputation, and ensuring repeat business. **Key Responsibilities:** **Customer Interaction and Support:** **Customer Engagement** : + Act as the main point of contact for customers throughout the sales process, from the initial inquiry to the vehicle purchase and beyond. + Provide personalized guidance on vehicle selection, features, financing options, and after-sales services. + Offer product knowledge to ensure customers make informed decisions based on their needs and preferences. **Complaint Resolution** : + Address and resolve customer concerns or complaints in a timely, professional, and empathetic manner. + Work with sales, service, and finance teams to find solutions that align with both customer needs and company policies. + Follow up with customers to ensure satisfaction after issue resolution and that the customer's needs have been met. **Customer Retention** : + Build long-term relationships with customers to drive repeat business and referrals. + Proactively reach out to customers post-purchase to ensure satisfaction with the vehicle and offer continued support (e.g., service reminders, upgrade opportunities). + Implement retention strategies such as loyalty programs, special offers, or exclusive events. **Sales and Service Process Improvement:** **Customer Journey Optimization** : + Continuously assess and improve the customer journey by identifying pain points or opportunities for enhancement in the sales or service processes. + Collaborate with marketing and sales teams to ensure that customer touchpoints (website, in-store, phone, etc.) are seamless and optimized for an exceptional customer experience. + Participate in developing customer experience initiatives, such as streamlined appointment scheduling, quick service turnaround times, or personalized vehicle recommendations. **Cross-Department Collaboration** : + Work closely with the sales, service, and finance departments to ensure that customers have a smooth, integrated experience. + Assist in training and motivating staff to adopt best practices in customer interaction, focusing on delivering consistent, high-quality experiences. + Share customer feedback and insights with other teams to help inform product development, sales strategies, or service improvements. **Skills and Qualifications:** + Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely. + Strong problem-solving and conflict resolution abilities, with a customer-centric mindset. + Strong organizational skills, with the ability to manage multiple tasks and prioritize customer needs effectively. + Ability to work well both independently and as part of a team, with a collaborative approach to achieving customer experience goals. + Empathetic, approachable, and genuinely interested in helping others. + Detail-oriented, with a passion for delivering high-quality customer experiences. + Proactive and resourceful, capable of identifying customer needs before they are voiced. **What's in it for you** + In this role, we offer benefits that help you support your unique lifestyle: + Full-time indefinite contract + Performance bonus + The option to choose from a board range of flexible benefits through MY Benefit Platform + Medical Subscription + Bring-a-friend (referral) bonus opportunities + Full paid training on the company and the project you'll be working on + Career development programs, specialized courses, and language classes **Experience the best version of you!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." **Eligibility to work** In accordance with Romania's law, only applicants who are legally authorised to work in Romania will be considered for this position. **_Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._** Location: ROU Bucharest - 63-69 Dr. Iacob Felix Street Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**