Description As a Crew Accommodations Agent, you will be expected to work in an office environment. Role Responsibilities The responsibilities of the role will include: • Booking hotel accommodations for flight attendants, pilot crews, adhoc crews, Check Airmen, and LOSA observers. • Working closely and in sync with clients’ Crew Tracking, Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members. • Communicating with internal departments and management to resolve problems and expedite work. • Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to supervisors. • Effectively utilizing all tools and technology to process, track and report transactions. • Accurately registering in TA Connections System and applications all reservations information, agreements, approvals and background information relevant for future research and troubleshooting. • Sourcing for suitable and compliant hotel markets and cities where client doesn’t have contracted hotels or when contracted hotels are Sold Out. • In case of only having non-compliant options, ensuring client approves the bookings and record it as evidence in ConneX “notes”. • Making payments to hotel and transportation vendors as per system settings (hotel’s contractual payment terms are managed by client.) • Maintaining an environment of positiveness, open and respectful communications and detail oriented behavior. Report any incidents in a formal and detail oriented way to the supervisor on shift and/or HR. • Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook. • Working on special projects and other duties as assigned. Requirements CRM, Answering Inbound Calls, Assist Customers, Heavily-Outbound, Customer experience, Call Center Customer Service, Microsoft Outlook, Microsoft Word, Maintain Relationships, Hotel Booking, Hotel Reservations, Coordinate Travel Arrangements, Book Travel Arrangements, Book Travel Arrangements, Coordinate Travel Arrangements, Handle Travel Arrangements TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .