Description We are looking for a dedicated Customer Experience Specialist to join our team in Vacaville, California. In this temp-to-permanent role, you will play a critical part in ensuring exceptional customer interactions through effective communication and problem-solving. This position offers an exciting opportunity to work in a fast-paced environment and contribute to a highly collaborative team. Responsibilities: • Handle a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction. • Schedule appointments for the sales team while maintaining accurate records in the company’s CRM system. • Respond promptly to customer inquiries via phone and online communication channels. • Adhere to communication guidelines and scripts to address a variety of customer concerns. • Identify customer needs, provide accurate information, and offer appropriate solutions. • Monitor and track all customer interactions within the designated company systems. • Assist in hiring and training new team members as required. • Meet and exceed individual and team performance metrics, including qualitative and quantitative targets. Requirements • High school diploma or equivalent; additional education is a plus. • A minimum of 2 years of experience in a call center or customer support role. • Proficiency with CRM systems and other relevant computer programs. • Strong customer focus with an ability to adapt to diverse personality types. • Excellent multitasking, prioritization, and time management skills. • A team-oriented mindset with a strong sense of responsibility and dependability. • Positive and detail-oriented attitude in all interactions. • Bilingual proficiency in Spanish is an advantage. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .