With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale! The Customer Experience Solution Area Lead (Security) is a senior individual contributor role in the Customer Experience & Success organization, focused on the top CX priorities in the Security Solution Area. This role requires an individual with solid field and Security product portfolio experience to partner across the Microsoft eco-system to solve the company’s most complex customer and partner impacting priorities and deliver customer experience business relevant insights to regional senior leadership. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Engage with senior leaders across Microsoft Customer and Partner Solutions (MCAPS), Engineering and Marketing + Deliver strategic Customer Experience (CX) insights & analysis anchored on the customer product experience via listening system aggregation across the 4 voices (customer, partner, market, employee) + In partnership with leaders across Microsoft, prioritize a set of “fewer and deeper” CX business priorities to drive critical business value & differentiation + Drive operational & business excellence to prevent, mitigate & unblock CX issues + Other: Embody our culture and values **Qualifications** **Required Qualifications:** + Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management + OR equivalent experience. + Experience with technical capabilities in either Microsoft Security portfolio. **Preferred Qualifications:** + Master's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management + OR Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 12+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management + OR equivalent experience. + Executive Relations: The ability to interact confidently with senior leaders of the organization to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations. + Business Acumen: The ability to understand the parts of the business and their interrelationships. This includes skill in understanding the industry, competition, and expected future developments and challenges, the business''s competitive strengths and weaknesses, opportunities to grow the business and awareness of the environment for opportunities. + Global leadership at scale, influence without authority: Experience leading/navigating large cross-functional teams is a critical skill for success. + Critical thinking and strategic insight based on data: Knows that ego is no match for data, so data is the North Star. Will challenge assumptions and current practices with a data-driven approach.Leading change that drives adoption: Experience with large-scale transformations and know that driving change is about bringing people and customers along on the journey, not telling them where to go. + Disruptive Innovation: Incremental change is the enemy of disruptive innovation. Comfortable challenging the status quo by proposing innovative approaches and believe the best way to dispute an approach is to suggest a different one. Realizes that the best solutions are built with others, not in competition with them. Customer Experience IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until August 3, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .