Start your career with Enterprise! We are hiring immediately for a Customer Service Representative at the Williston Basin International Airport!
Get on the fast track to a more rewarding career with National Car Rental and Enterprise - teams that are committed to quality innovation, customer satisfaction, and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National, exciting careers and opportunities are made possible because how far you go is really up to you. It's a fast paced, people-oriented business thta offers incredible earning ptential and performance-based promotions.
The National/ brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This is a Full-Time position working 40 hours a week.
The starting rate of pay is $17/ hour. This position is located at 3824 Moberg Drive Northwest, Bemidji, MN, 56601
We offer a robust Benefits Package including, but not limited to:
Competitive Compensation - This position offers targeted 1st year annual compensation of $35,360 with an average 40 hour work week - with the opportunity to earn an additional $12,000 in bonuses ($1000/month)Paid Time Off, starting with 20 days off per yearHealth, Dental, Vision insurance; Life Insurance; Prescription coverageEmployee discounts on car rentals, car purchases and much more!401(k) retirement plan with company match and profit sharingThe available schedules are:
Monday - Friday 8am - 5pmWednesday - Sunday 8am - 5pm ResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:
Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans
Qualifications High School Diploma or G.E.D. requiredMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.No drug or alcohol related convictions on driving record within the past 5 year (DUI/DWI)Must be at least 18 years old