Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Responsibilities:

Customer Management –

Build/Improve customer intimacy, perceptions & satisfaction levelProactively finding solutions to fulfil customers’ orders and for Customers requests/complaintsWork with Irvine/Orlando Team (Program, Warranty, PSE, CSM & Supply Chain) and Repair Shop to resolve issuesUpdate & Upkeep of Customer Profile/MatrixPrompt answering to customers’ queries

Quotation Management –

Timely generation and update of Distribution (LRU & SRU/PPT) RFQ & PO details in Salesforce/SAPTimely generation of quotation via Salesforce/PartEdge/SAP.Timely quote approvals to be given to WorkshopEnsure competitive Quotations are generatedFollow-up on quotation approvals with customersTo work with France/Orlando on any pricing and/or warranty issues

Repair Order Management –

Handle Expedites/AOG situationIdentify alternative solutions to fulfil customers’ orders to avoid a MissEnsure timely delivery of orders to the customersEnsure order backlog level is at targeted levelFamiliarize with contractual obligations for customers on contract with usTimely generation of reports to Customers/Program Managers

Job Requirements:

Min. “A” level or DiplomaCandidates without prior experience are also welcome to applyRelevant working experience in customer service function in Aerospace Maintenance Repair & Overhaul (MRO) environment would be an advantageKnowledge of Microsoft Office applications, especially ExcelFamiliar with SAP would be an advantageExcellent written and oral communication skills

Other Information:

Work Location: Changi North RiseWorking Days: Monday - FridayCompany transport provided from designated MRT stations.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.