**Customer Experience Professional with French** is the process expert and point of contact for the processes and districts assigned. Is responsible for offering support to team members on process issues. The main areas are: contact point for process issues, training and assistance to team members in operational matters. Is responsible to help Team Leader planning process training for each team member as well as deliver some of the sessions. He/she is responsible to share knowledge following SW/QRG, process and business updates. This is a hybrid role, **3 days at the office + 2 days work from home** model. In this role, you will impact customer satisfaction and loyalty, operational excellence, cross-functional collaboration, data-driven insights, leadership and team development, and business growth. **Honeywell** Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. **_Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient._** **KEY RESPONSIBILITIES** • Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations; • RQB - reactive quoted: creation, re-creation, additions and deductions; • Operates changes according to process requirements in various existing records • Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time) • Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements • Processes changes in project structures or orders, depending on the requests received • Creates Salesforce.com work order (field operational planning) • Handles customer configuration requests (creating, modifying, extending and creating links) • Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed) **YOU MUST HAVE** + Bachelor's Degree + Minimum 1,5 year experience on any customer facing role + Advanced English and French level in both spoken and written + Multitasking - Ability to work correctly with several requirements and the ability to prioritize them + Proven track record of building and maintaining strong customer relationships + Demonstrated track record of successfully implementing customer experience initiatives + Strong leadership and team management skills + Excellent communication and interpersonal skills **WE OFFER** + 3 + 2 hybrid work arrangement to support your work-life balance + Competitive Salary regularly increased based on your performance + Enjoy 25 vacation days per year, plus extra days off for life's special events + We provide meal vouchers + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) + Medical Insurance Plan paid by the company + Christmas and Easter bonuses + Recognition & referral bonus programs + Comprehensive induction, ongoing training and development to set you up for success + In-house and external learning platforms (Udemy) to continue to expand your skills + Work experience opportunities to help you grow your career with us + Global employee networks to help you connect and grow + Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters + In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids + Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment + Your family is growing while working at Honeywell. We congratulate you by offering special bonuses + Frequent Employee Engagement activities fostering an inclusive and diverse work environment + Fresh fruit days in the office We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Innovate to solve the world's most important challenges, join us now!** \#TheFutureIsWhatWeMakeIt \#LI-Hybrid Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.