Midrand, South Africa
12 hours ago
Customer Experience Partner

ABOUT THE JOB:

JOB PURPOSE

Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient's journey.

KEY ACCOUNTABILITIES

Sales KPI Achievement

Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targetsDevelop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiationInitiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs

Territory Business Planning

Conduct analysis of market/ competitors to identify territory business opportunities and threatsDevelop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impactMonitor territory business plan to ensure resources are directed to customers of greatest potentialParticipate in promotional activity programmes to increase disease and product awareness in the market

Customer Focus and Service

Update territory customer segmentation classification and database continuouslyExplore and expand new customer base in line with Diabetes Disease portfolio objectives Build trust and credibility with customers by demonstrating professionalism Build effective, long-term relationships with key stakeholders and opinion leadersPeer-to-peer engagement with customers by delivering key promotional messages within approved promotional materialArrange CPD/CME meetings for scientific exchange with the target audienceParticipate in regional and national congresses to support and advance portfolio objectives

Reporting/ Administration & Collaboration

Submit weekly call planner using company tools and report completed calls according to company SOP.Submit monthly reports on field activities as well as plans for upcoming month.Ensure punctual delivery of reportsSet up and maintain accurate customer and administrative recordsWork closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant mannerIdentify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.

ABOUT YOU:

JOB-HOLDER ENTRY REQUIREMENTS

EDUCATION

University degree – science degree would be an advantage

EXPERIENCE

>5yrs as a Sales Representative within the Pharmaceutical environment.Experience in the Pretoria SE Area will be an advantage.Experience in the pharma industry in a commercial or medical role.Proven relations with target customers in the Pretoria SE Area.Able to work without direct supervisionProven sales and customer success recordExcellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialistsDemonstrate good written, verbal and presentation skillsStrong entrepreneurial sense and spiritStrong analytical abilityWell-developed planning, coordinating and prioritizing skillsHigh learnability (incl. complex theory/science),Ability to work closely in collaboration with cross functional business areas.Goal and results orientatedNegotiation skillsSystematic thinking and acting in a consistent wayInnovative thinking, problem solving and decision makingValid driver’s licenseBe willing to travel as per territory requirementsProject managementStrategic thinking

KNOWLEDGE AND SKILLS

Must be able to communicate highly technical information to medical specialistsMust use effective selling skills to achieve sales objectives including utilizing the Go to Market (GTM) model which includes:Face to face calls,Virtual or remote detailing,Telephone callsOne-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messagesEffectively communicate medico-marketing messages to customersStrong entrepreneurial sense and spiritWell-developed planning, coordinating and prioritizing skillsSet and achieve challenging objectivesAble to work without direct supervisionSet up and maintain accurate customer and administrative recordsAnalyze data and draw relevant conclusionsApply creative thinking skills to problem solvingGoal and results orientatedDemonstrated persistence and perseverance are essential.Demonstrate superb written, verbal and presentation skills.Be willing and able to travel 20% in a given sales cycle.Must use effective selling skills to achieve sales objectives

BEHAVIOURAL DIMENSIONS REQUIRED

Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlinesAbility to implement and live the Sanofi valuesWork respectfully and collaboratively with all members of the diabetes teamEmbrace the One Sanofi visionHighly focused and strong drive to succeed, and to set, ambitious objectivesCross functional approach and behavior in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Sanofi IS AN EQUAL OPPORTUNITY EMPLOYER If you are interested in applying for this vacancy and you are confident that you meet the criteria set out in the advertisement kindly click on the link below.
https://sanofi.wd3.myworkdayjobs.com/SanofiCareers
#LI-AFR

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Confirmar seu email: Enviar Email