MAIN PURPOSE OF ROLE
Responsible for supervising the operations of the contact center.

MAIN RESPONSIBILITIES
• Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements
according to terms of contracts.
• Mainly in the implementation of work allocation and rosters for the Para-professional group.
• Typically without budget or hire/fire authority.
• Focuses on mentoring, coaching, and coordination.
• Responsible for customer service activities including telephone and email.

QUALIFICATIONS
Education
High School Diploma / GED

Experience/Background
Minimum 4 years