Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. This is a full-time contract position for October 2025-January 2026.
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…We play by the following rules:
We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionWHAT YOU’LL DO:
The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost center management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll:
This is a 4 month, full-time contract position ending January 2026This position will work 95% of their time on the sales floor directly with customers and employees.Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needsBe responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plansEnsure the team is well informed about the products that Indigo carries, promotions and programsSupport the planning, prioritization and execution of the work you and the team are doingBe responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leadingLive and inspire Indigo's Guiding Principals and lead a Story Telling culturePractice and role model Feedback and Coaching - The Indigo WayParticipate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talentContribute to the development of CER talentCollaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusionCultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to workEmbrace and role model changeFoster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customersQualificationsWHO YOU ARE:
You have a passion for the customer experience and providing outstanding service2-3 years of experience in a customer service leadership roleExperience leading others and have been part of a team of 50+Performance orientated with ability to coach, provide feedback and constantly assess business needsAbility to exercise good business acumen and systemic thinking that supports meaningful decisionsMust have open availability Sunday-Saturday including holidays to work 40 hours per week during peak seasonMust have previous experience in high traffic, high volume, service leading retailerMust be able to stand for extended periods of time and move around sales floor Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.
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