Position Summary

We are looking for a new Intern to join our Customer Service team!

Role and Responsibilities

Call Center & VOC management

Contact center performance supervisionmonitor and control contact center performancereport for contact center performanceConsumer supportVOC responseconsumer complaints and inquiriesconsumer satisfaction measuring and follow up action

Marketing and Sales tasks

Customer retention programECO service support

Digital service

Support contents managementCommunity management

To support direct supervisor upon whose request performs all other task

Skills and Qualifications

University graduate or last year of studies with ability to work full timeFluent in English, both written and spoken and local languageAdvanced user of MS Office (Word, Excel, PowerPoint)Very good knowledge and understanding of systems and processesExcellent organization, co-ordination, and time-management skillsAnalytical and strategic thinking, problem solving attitudeStrong creative sensibility and motivated by new challengesHighly customer oriented with strong communication skillsGood team player and relationship building skillsPassionate and high level of responsibilityPressure resistant

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