Job Objectives and Responsibilities

General Duties

Represent Mitie in a professional, proficient, and personable manner at all times. Maintain a high standard of personal hygiene and appearance, wearing clean and pressed uniform in accordance with Mitie policy. Report all feedback, concerns or complaints to the Front of House Manager. Attend all relevant training and meetings, and support in training new starters. Deliver exceptional customer service to all guests and Vodafone employees. Report faults or Health & Safety concerns promptly to the relevant contact (Customer Experience Manager or Account Manager). Follow Mitie absence and sickness procedures.

Main Duties

Reception Responsibilities

Provide a warm welcome to all Vodafone employees, contractors and visitors which includes having the ability to stand for regular periods during guest greeting shifts. Provide a proactive engagement service to those using our meeting and event spaces, building relationships and making sure customers are happy with the facilities provided. Manage visitor registration via Proxyclick and issue access passes. Introduce visitors to the appropriate amenities and ensure they are looked after. Use VGreet and direct contact (phone/email) to notify hosts of guest arrivals. Offer assistance and guidance on meeting room bookings (self-service model). Maintain clean, presentable reception areas, meeting rooms and seating spaces. Conduct regular checks and promptly report maintenance issues. Assist visitors with taxi bookings or transport information (bus, train, etc.). Ensure accurate shift handovers and punctuality in accordance with the rota. Answer all calls promptly and professionally using the agreed greeting. Provide switchboard cover for lunch and annual leave (training provided). Support event delivery across all relevant spaces including The Pavilion. Perform floor walks and room/host checks, ensuring proper usage of spaces.

Security Awareness

Stay vigilant and report suspicious individuals or activities immediately. Maintain communication with building security and onsite managers regarding risks or incidents.

Health & Safety Compliance

Follow all procedures as defined by the Health and Safety at Work Act 1974. Be familiar with and follow site-specific fire and evacuation procedures. Report any Health and Safety concerns to the relevant site representative.

Person Specification

Essential

Prior experience in a reception or front-of-house role. Excellent interpersonal and communication skills (written and verbal). Proficient in Microsoft Office (Word, Excel, Outlook). Proactive team player with a can-do, flexible attitude. Able to remain calm under pressure and provide exceptional customer service. Ability to stand for regular periods during guest greeting shifts.

Desirable

Fire Warden and First Aid trained (training can be provided). Knowledge of Visitor Management Systems (e.g., Proxyclick, VGreet). Event support or coordination experience.