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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Front of House Receptionist - Client Site

Overall Objective

We're seeking a highly self-motivated professional with a passion for exceptional customer service, strong team collaboration skills, and meticulous attention to detail.

This role serves as the visible face of our client, creating a singular point of contact for employees while functioning as the primary interface between our client's internal operations and its clients. The successful candidate will deliver services to the highest standards while embodying our client's values through their appearance, presentation, and conduct.

Job PurposeRepresent our client in the most favorable light through exemplary personal and professional conductDeliver a highly efficient and proactive service to our client, its employees, and clientsEstablish reception services as a high-profile role model that reflects both JLL and our client's values, setting the tone for all who enter the premises

Key ResponsibilitiesVisitor ExperienceWelcome and guide visitors through the registration processKeep visitors informed about their host/meeting statusAttend to visitor needs throughout their time on premisesMaintain professional appearance and demeanor at all timesServe as an information resource for clients and employeesAlert hosts to their visitors' arrival and ensure proper host collectionAssist with luggage and provide cloakroom services as neededOffer beverages to waiting visitors as appropriate

Environment ManagementMaintain reception areas, waiting spaces, and meeting rooms to the highest standardsProcess and manage conference room bookings efficientlyConduct regular checks of meeting rooms to ensure cleanliness and operational readinessMonitor all common areas and public spaces for cleanliness and presentationEnsure the security of conference rooms and visitor areas

Operational ExcellenceRegister all visitors correctly and issue appropriate passesWork collaboratively with security and facilities management teamsLiaise with JLL and our client's FM teams to deliver consistent serviceCoordinate with facilities staff regarding conference bookings and special eventsManage daily Customer Experience within Reception and Facility coordinationTake full responsibility for service delivery and customer experienceMaintain and update procedural standards documentationProvide required quality data and reporting

Customer ServiceDeliver prompt, efficient service that consistently exceeds expectationsMonitor customer feedback and develop appropriate action plansMaintain effective business relationships with clients through understanding their needsEnsure all service objectives align with client expectationsAdapt to changing customer needs by developing new products and systemsEstablish security controls for premises, materials, and resources

Health and SafetyRecord and report all accidents according to company proceduresAdhere to all company procedures and work instructionsRespond to company communications and requests promptly

Work Location and ScheduleThis is an on-site role requiring 5 days a week working in the advertised office locationWe require the person to display flexibility and be willing to travel to work at other sites for brief periods if requiredAdditional support may be required across other EMEA locations with notice

Qualifications and SkillsExperienceMinimum 3 years' experience in Front of House/Reception, preferably in a corporate or 5-star hotel environmentProven track record of achievement in customer service rolesTechnical SkillsComputer literacy with proficiency in office software and booking systemsStrong written and verbal communication skills (English as primary business language)Excellent time management and organizational abilitiesPersonal AttributesPassion for delivering exceptional customer experiencesMeticulous attention to detailFlexible, proactive approach to workProblem-solving mindsetAbility to work independently with minimal directionStrong team player committed to supporting colleaguesExceptional organizational skills with ability to multi-taskCalm, professional communication style under pressureExcellent telephone manner and interpersonal skillsDiplomatic and tactful in all interactionsBusiness-focused mindset with commitment to organizational successOpenness to new ideas, concepts, and practices

This role requires presenting a professional appearance in reception uniform at all times and may include additional responsibilities as required by JLL or our client's management.

 

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Location:

On-site –Amsterdam, NLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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