MAIN RESPONSIBILITIES

 

ROLE SUMMERY 

As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand’s values and standards.   Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients’ needs and elevating the overall shopping experience  

RESPONSIBILITIES 

Greet and warmly welcome clients, creating a comfortable and inviting environment  Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed  Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed   Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups  Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way   Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible  Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked  Keep records of the regular clients’ preferences, interactions, and feedback in line with client relationship management practices   Act as a brand ambassador, embodying the brand’s values and maintaining an approachable and elegant demeanor  Ensure that all service-related guidelines and brand standards are consistently followed  Build strong and enduring relationships with clients to encourage repeat visits  Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&B  Continuously learn about clients’ evolving preferences to provide personalized assistance that makes them feel valued and understood  Provide the information about the mall, store services and significant cultural events in the city  

 

MEASURES OF SUCCESS  

Operational Efficiency and Excellence – traffic and waiting time management   Product and Brand Expertise – Deeply understands the brand’s heritage, values, and products to educate and inspire clients  Seamless waiting experience – adherence to service-level expectations  Collaboration and team support – feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)  Consistency in maintaining and organizing client-facing areas  Number of proactive actions taken to address client needs without prompts (follow-up, offering different services) 

 

In alignment with the UAE Government’s Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.