Location:
Tulsa, OK - W. 7th St. - Management - Central BSCHow will you CONTRIBUTE and GROW?The Customer Experience (CX) Accounts Receivable Supervisor is responsible for the supervision of a team of CX Representatives and Specialists. This role will be responsible for evaluating and enhancing practices and procedures impacting the customer experience in an innovative, customer centric and commercially oriented environment with the expressed purpose of implementing digital capabilities to optimize each step of the customer journey and positively transform business processes. The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty, advocacy, and increased purchasesDevelop and implement a plan to achieve the divisional accounts receivable goals, monitor/measure receivable performance and provide support/reporting to Division management.
Provide training and education to CXRs and CXSs related to credit policies and procedures. Identify issues with billing, pricing or other customer experience areas. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance.
Implement Division plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.
Negotiate the resolution of collection matters with customers, escalating critical matters to CX Accounts Receivable Manager.
Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.
Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, discipline and on-going coaching ensuring activities are performed within department and Company policy.
Identify staffing issues with performance evaluations, training, and scheduling of resources.
________________________Are you a MATCH?Associate or Bachelor degree preferred and a minimum of two years in a team leader or supervisory role. Candidates without a degree need an additional two years supervisory experience.
Two-plus years accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Experience Representative a plus.
Exposure to and knowledge of the contract law, secured transactions and bankruptcy issues.
Experience with SAP and/or ERP systems is a plus.
Ability to manage multiple priorities.
Strong leadership skills to effectively lead and direct the work of others both locally and virtually, and display behaviors and attitudes consistent with Airgas’ Core Values
Strong proficiency in both Google Suite and Microsoft required - Word, Excel, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets and Chats.
The CX Accounts Receivable Supervisor will have established a proven track record of success in prior credit and collection roles.
An ability to see the credit operation as a financially oriented customer experience function which balances cost control with support for the business.
The successful candidate must have a strong “client centric” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Strong mentoring and staff development skills are required.
Strong organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.
Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
Ability to understand the impact on new technologies on processes and costs.
Experience integrating new technologies into day-to-day operations.
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Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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