Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

ResponsibilitiesLog and track customer complaints to ensure adherence to standard operating procedures and service level agreements.Ensure Customers are provided with timely feedback in regard to complaints and queries.Monitor official complaints and queries channels to ensure that complaints and queries are attended to.Assist walk in clients by providing product and service information and resolving complaints.Collect, analyze and interpret customer feedback to identify valuable information in optimizing customer experience.Monitor the performance of internal processes and systems and provide recommendations to management.Generate weekly and monthly customer service reports.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInstills TrustInterpersonal SavvyNimble Learning

Education

Bachelor Of Adminstration: Business Administration: Marketing Management

Closing Date

20 September 2025 , 23:59

The Old Mutual Story!