**Champions Do More** As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. **Responsibilities** The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process. This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve. **This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.** **Care Center Hours of Operation:** The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs. + M-F 10:30am-7pm CST + Saturday 8am-12pm CST rotating (subject to change due to business needs) + The position pays $17.50 per hour + Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures + Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management + Assist customers with setting up rental reservations and scheduling tows + Exhibit a sense of urgency towards daily workload + Convey empathy and confidence on all internal and external customer interactions + Respond to inquiries by clarifying, researching, planning, and implementing + Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer + Execute job while multitasking across multiple communication channels + Execute department processes and procedures to maintain assignment integrity + To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement + Always acting in a manner that creates positive outcomes for our customers + Able to keep customer and company information confidential + All other duties as assigned by management **Qualifications** + High School diploma or G.E.D + Ability and flexibility to work rotating Saturday's & other work schedules + Modem and high-speed internet that meet minimum requirements **Benefits** The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: + Medical Insurance + Dental Insurance + Vision Insurance + Group Life Insurance + Disability Insurance + 401k Retirement Plan with match + Referral Bonus (“Crash From Crash”) + 5 Paid Holidays We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. Submit a Referral **Job Post Information* : Posted Date** _4 months ago_ _(4/11/2025 4:46 PM)_ **_Job ID_** _2025-13280_ **_\# of Openings_** _21_ **_Prioritization_** _Tier 2 – Staffing Needs_ **_Days Per Week_** _5_ **_Posted Min Pay Rate_** _USD $17.50/Hr._ **_Posted Max Pay Rate_** _USD $17.50/Hr._