This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to shape the future of digital customer engagement? Join Spectrum’s Digital Service and Customer Experience team, where you’ll champion innovative solutions and deliver seamless self-service across every touch point. As a Digital Service and Customer Experience Analyst, you’ll play a key role in shaping process design, system changes and technology adoption to ensure Spectrum delivers industry-leading customer satisfaction.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You’ll Make an Impact

Analyze customer experience data and feedback to identify trends, issues, and opportunities for improvement.Assist with business process analysis, requirements gathering, and workflow documentation for CX-related initiatives.Evaluate customer feedback, verbatims, and scores to identify themes and actionable insights.Recommend improvements that support strategic, data-driven decision-making and improved customer outcomes.Create customer journey maps, channel flows, and other experience documentation to support project and design efforts.Facilitate collaboration across teams to align on customer experience priorities and future-state solutions.Build and maintain effective working relationships with stakeholders and business partners.Monitor CX performance metrics and support continuous improvement efforts across customer touchpoints.

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

3+ years business operations analysis experience3+ years telecommunications or technology/software product experienc

Skills

Passion for customer-centric solutions and delivering exceptional customer experiencesAbility to apply business objectives to functional areasStrong written and verbal communication skillsSkill in analyzing and synthesizing complex dataRapid identification of business problems and opportunitiesCapacity to define key performance indicators and metricsProficiency in preparing and presenting data-driven presentationsDecision-making and problem-solving skills under pressureEffective prioritization and management of multiple projectsInitiative and sound judgment in accomplishing dutiesProficient use of personal computer and software applications such as Word, Excel, VisioAbility to partner with internal and external stakeholders including vendorsKnowledge of process and project management

Preferred Qualifications

Experience

3+ years project management experience
CSU310 2026-73975 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.