Customer Experience (CX) Agent – Buyer & Seller Support Direct Hire | Hybrid | MUST Live Within 50 Miles of Phoenix, AZ Join a fast-growing tech platform that supports creators, collectors, buyers, and sellers across a thriving digital marketplace. This role is an excellent opportunity for individuals looking to build experience in customer success, operations, and tech-support environments. You’ll receive hands-on training and ongoing development while contributing to a team that values accuracy, empathy, and problem-solving. Important Requirements You MUST live within 50 miles of Phoenix, AZ This is a hybrid role — candidates outside Arizona cannot be considered About the Role As a Customer Experience (CX) Agent, you’ll support customers primarily through email via Zendesk, maintaining high-quality communication while resolving inquiries related to transactions, account assistance, and general platform support. You’ll typically manage a daily queue of 50–80 tickets and collaborate with peers on more complex cases. This position offers exposure to: + Modern CX tools and systems + Fast-paced tech startup operations + Cross-functional teamwork + Structured processes and SOP-driven troubleshooting + Professional writing and communication techniques What You’ll Do: + Respond to customer inquiries through email with clarity, professionalism, and empathy + Manage a high-volume ticket queue while maintaining accuracy and timely responses + Follow established SOPs to ensure consistent and high-quality service + Collaborate with teammates and leads on escalations or other complex issues + Participate in quarterly shift bidding and contribute to team updates + Identify patterns or process gaps and suggest improvements + Maintain detailed, consistent documentation in Zendesk Schedule Requirements: CX operations run seven days a week, and flexibility is essential. Availability required for weekends and holidays Shifts fall between 5:00am–11:30pm PST Example shifts: 5am–2pm, 1:30pm–10:30pm, 2pm–11pm, 2:30pm–11:30pm What You Bring: + This role is ideal for someone eager to learn, grow, and build foundational experience in customer support or tech operations. To succeed, you should bring: + Strong written communication skills + Ability to learn new systems quickly + Comfort navigating digital tools and web-based platforms + Attention to detail and accuracy + A calm, empathetic approach to problem-solving + Adaptability in a fast-moving environment Benefits & Perks: Medical, Dental, Vision, Retirement Up to $20,000 in family planning support + $5,000 dependent care $1,000 home office stipend $500 monthly wellness stipend $150 Wi-Fi/phone reimbursement $150 monthly platform credit Job Type & Location This is a Permanent position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $49920.00 - $60008.00/yr. - Generous Holiday and Time off Policy - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Home office setup allowance - Monthly allowance for cell phone and internet - Care benefits - Monthly allowance for wellness - Annual allowance towards Childcare - Lifetime benefit for family planning, such as adoption or fertility expenses - Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally - Monthly allowance to dogfood the app - Parental Leave (16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.) Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Feb 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.