Job Description

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice

Hello Future Customer Experience Advisor

Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice

Are you someone who can:

Contribute to cost efficiencies through responsible utilisation of work related resourcesPrevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)Provide great customer service to external clients entering the branch to get assistance with banking or financial needsContribute to teamwork and inclusivity within own teamIdentify and utilise opportunities to assess and improve own performanceEnsure operational excellence through the delivery of work processes according to defined quality standardsOptimise work through the application of learning experiencesBuild and maintain stakeholder relationshipsDeliver customer service through adherence to quality service standards

You will be an ideal candidate if you:

1–3 years in operations or administrative support roles, preferably with exposure to FICA compliance and customer auction onboarding processesEducation: Matric, Diploma or Degree in Business Administration or related field]

You will have access to:

Opportunities to network and collaborateA challenging working environmentOpportunities to innovate

  

We can be a match if you are:

Adaptable and curiousAnalyse complex data setsThrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

16/09/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.