As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS 

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive.   That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. 

Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible.  In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry. 

Chemours is seeking a Customer Excellence Representative to join our growing Customer Excellence team. This position will be available at the Antwerpen site (Belgium) and report directly to the Customer Excellence Leader, APM EMEA.

As Customer Excellence Representative you will be a key part of the Sales team and collaborating with various internal departments to deliver exceptional customer service.

The responsibilities of the position include, but are not limited to, the following:

Customer Support & Engagement

Act as the first point of contact for customers, answering questions, resolving issues, and assisting with product and order-related requests.

Build strong relationships by understanding customer needs and providing tailored solutions.

Order-to-Cash Process Management

Onboard new customers.

Manage all types of customer orders, ensuring compliance with existing policies and procedures. 

Ensure timely delivery of orders in collaboration with the Delivery Team.

Monitor customer satisfaction using KPIs such as order accuracy and delivery performance.

Proactively resolve disputes and manage credit/debit corrections.

Cross-functional Collaboration

Communicate with Sales, Operations, Supply Chain, Demand, and other internal departments to align customer expectations with business goals.

Actively participate in cross-functional meetings to share feedback and updates on customer requirements and open orders.

Process Improvements

Initiate process improvements to streamline workflows and enhance customer satisfaction.

The following is required for this role:

High School Diploma

0-2 years of relevant work experience

Very good in Word and Excel

Effective communication skills (verbal and written) to interact with all levels of the organization and customers

Problem-solver

Good at planning and organizing

Highly focused on customer satisfaction

Very accurate worker

The following is preferred for this role:

Bachelor's degree

Experience with OEMs and/or logistics

Knowledge of SAP

Benefits:

Competitive Compensation

Comprehensive Benefits Packages

Tuition Reimbursement

Learning and Development Opportunities

Strong Inclusion and Diversity Initiatives

Company-paid Volunteer Day

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.

 Learn more about Chemours and our culture by visiting Chemours.com/careers.

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.

Candidates must be able to perform all duties listed with or without accommodation

Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.

In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.

Pay Range (in local currency):

Chemours Level:

Annual Bonus Target:

The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."