Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Are you a strategic leader who enjoys building capability, driving change, and creating business impact?

We are looking for a Customer Excellence Director (all genders) to lead our affiliate-wide Customer Excellence agenda and help shape the future of commercial performance, customer experience, and operational effectiveness.

This is a high-impact leadership role for an experienced, strategic, and collaborative leader who can connect data, digital enablement, transformation, and people development to deliver measurable business results.

You will help bring together strategy, data, digital, and commercial execution to make a meaningful difference for our affiliate and the patients we serve. This is a role with real scope to influence performance, shape transformation, and develop the next generation of leaders.

 

About the role

You will act as a strategic partner to the General Manager and the Affiliate Management Team.

As Customer Excellence Director, you will lead five integrated pillars:

Meeting & Event Management and SupportLearning & TransformationCustomer EngagementWinning with DataBusiness Intelligence

In this role, you will focus on:

Commercial performance and business planning

Partner with the General Manager and Affiliate Management Team to turn priorities into actionLead affiliate business planning and performance management across Plan, LRP, S&OP, brand planning, KPI frameworks, and incentive modelsEnsure alignment between strategy, execution, and commercial results

Transformation and cross-functional impact

Lead the five Customer Excellence pillars with clear priorities and measurable impactDrive transformation across Commercial, Medical, Market Access, and Business Technology ServicesAdapt the International Customer Excellence operating model for GermanyWork closely with brand and field teams to improve execution and turn insights into action

Customer excellence and digital enablement

Drive adoption of CRM, SFE, dashboards, and digital engagement toolsSupport advanced analytics, market insights, and AI-enabled decision-makingBring external perspectives and customer insights into leadership discussionsBuild AI literacy and adoption across the affiliateDevelop a high-performing Customer Excellence team and talent pipelineRole model AbbVie Ways We Work and ensure strong governance, compliance, and execution discipline
Qualifications

What we are looking for:

Master’s degree or equivalent in business, economics, healthcare, or a related fieldLeadership experience in one or more of the following:Customer ExcellenceBusiness TransformationSalesMarketingSenior commercial leadership rolesStrong analytical skills and the ability to turn data into practical insights and actionStrong knowledge of:CRMSFEAIAnalytics platformsOmnichannel capabilitiesExperience leading cross-functional transformation in a matrix organizationAbility to influence and partner effectively with senior stakeholdersStrong people leadership skills and a track record of building high-performing teamsEnterprise mindset, curiosity, agility, and strong business partnership skillsFluency in English; German strongly preferred
Additional Information

What we offer you:

with a diverse work environment where you can have a real impactwith an open corporate culturewith an attractive salarywith an intensive onboarding process with a mentor at your sidewith flexible work models for a healthy work-life balancewith a corporate health management that offers comprehensive health and exercise programswith company social benefitswith a wide range of career opportunities in an international organizationwith top-tier, attractive development opportunitieswith a strong international network

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html