At Fresenius Medical Care, we are the global leader in kidney care, dedicated to improving the lives of patients living with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care that support patients throughout their entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we operate with purpose and compassion, supported by a diverse team of over 125,000 employees around the world. 

Within our Care Enablement segment, we develop and supply life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. We are also driving transformation through our FME Reignite strategy, which focuses on innovation, efficiency, and sustainable growth. Our values are the foundation of our culture: 

We Care for our patients, each other, and our communities. 

We Connect across teams and borders to deliver excellence together. 

We Commit to doing things the right way—growing with purpose and leading kidney care with integrity and innovation. 

Global Commercial, a key sub-function within Care Enablement, plays a vital role in advancing Fresenius Medical Care’s mission to improve the lives of patients with chronic kidney disease. The team brings together Sales, Marketing, Global Sales Excellence, and Global Technical Operations, working collaboratively to deliver high-quality medical devices, technical services, and impactful commercial strategies across global markets. 

We are looking for a Customer Excellence Coordinator who can support the Customer Excellence department in a 12-month employment while we update our SAP system. 

You will be part of a strong culture with 24 talented colleagues who look forward to welcoming you. 

Your tasks 

Handle telephone and electronic order reception from patients 

Follow-up on daily orders, inbound and outbound 

Answer inquiries from hospitals, patients and technicians via telephone and email 

Handle return orders and credit 

Pack / ship HD & PD equipment, and loan equipment 

Work with GDP (Good Distribution Practice) related tasks 

You will have a broad contact surface with, among others, healthcare staff and home patients on a daily basis. Therefore, it is important that you can familiarize yourself with this world and that you as a person show understanding, calmness and patience. 

Your profile  

several years of experience with customer service and thrive on having contact with many different people during the course of a day 

a professional attitude that is demonstrated by a high level of quality and a result and patient-oriented working style; an empathetic approach to patients and partners, and you are passionate about helping others 

very detail-oriented, as you will be handling orders for products for vital treatments 

good IT skills in SAP, preferably the sales and delivery module 

knowledge of GDP (Good Distribution Practice) 

good prioritization and coordination skills and is good at keeping an overview 

prepared for a day-to-day life where your work tasks must occasionally be reprioritized at short notice 

fluent in speaking and writing in Swedish and English 

It is important that you are a team player and have a "can-do" attitude, but also that you can work independently. You have a high drive and thrive in a dynamic everyday life. At FME, no two days are the same. We have many deadlines and a high work pace, so it is important that you can keep an overview and thrive working under pressure. We are also part of a Nordic Hub that includes Sweden, Finland and Denmark and we work closely with the Commercial Services departments in these countries. 

We offer 

FME is the world's largest provider of products and services for the treatment of chronic and acute renal failure and immunotherapy. FME produces dialysis equipment for hospitals and also supplies to patients in home treatment. 

We have a flat organizational structure, and high demands are placed on the independence of the individual employee. The environment is characterized by an open, social and unique culture. 

You will have a versatile and exciting everyday life in an international company that gives you the opportunity to influence what affects your everyday life. We offer a temporaty full-time position with an attractive salary + pension, as well as a committed staff association that organizes social events several times a year.