Transform lives, every single day 

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. 

We’re a well-respected not-for-profit that has been serving society’s most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for over 40,000 people who rely on our person-centred support. And now, we’re extending our reach and impact even further. 

As a Customer Engagement Officer, you’ll play a pivotal role as the first point of contact for prospective clients and their families. You’ll showcase Anglicare’s unique approach, build trust, and guide people through the aged care process – from first enquiry to consultation – ensuring a seamless and supportive customer experience. 

Your opportunity 

This is a client-focused role where you’ll combine relationship-building, sales intake, and lead management to connect people with the care they need. 

With care and professionalism, you will: 

Establish trust with prospective clients and their representatives 

Provide clear advice and guidance on aged care services, including My Aged Care processes 

Showcase Anglicare’s point of difference, tailoring recommendations to client needs 

Manage referrals and leads via ARK, provider portals, and other channels 

Support clients through the transition from CHSP to HCP & Support at Home Program. 

Ensure the client journey from intake to consultation is seamless, empathetic and professional 

Build strong working relationships with internal teams and external health professionals 

What you’ll bring 

You’re compassionate, customer-focused, and thrive in a role where you can guide people through important life decisions. 

You will need: 

Certificate III in Aged Care/Community Services (or equivalent) 

Previous experience in aged care or community services 

Knowledge of government-subsidised aged care services 

Strong communication skills (written and verbal) 

Ability to build trust, showcase services, and manage expectations 

A commitment to Anglicare’s vision, mission and values 

Why Anglicare? 

At Anglicare, you’ll get the security, stability, and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds – and be supported to deepen your knowledge, grow your expertise, and shape a rewarding career. 

Some of the benefits you’ll enjoy include: 

Salary packaging – increase your take-home pay by paying less tax 

Ongoing professional development and training opportunities 

Fitness Passport – discounted gym membership for you and your family 

Treehouse rewards program – retail, accommodation, and entertainment discounts 

Employee Assistance Program for confidential counselling and wellbeing support 

Are you ready for a career that means more? 

To apply, click the Apply button or submit your resume and cover letter. All applicants will receive a response. 

We value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, abilities, genders and cultural backgrounds. 

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.