**Customer Engagement Manager Respiratory** + Location: Milano, Italy **About the job** ​ The Customer Engagement Manager – Respiratory will lead and support the development of innovative digital campaigns and multichannel marketing strategies in the respiratory area. The role works cross-functionally to improve customer experience, support national and regional projects, and enhance commercial performance. You’ll collaborate with product managers, commercial excellence, and the brand team in a high-performing and agile environment. Sanofi Specialty is the Sanofi Global Business Unit focused on Immunology, Oncology, Rare Diseases and Multiple Sclerosis. Our purpose is to help people with debilitating and complex illnesses, both complicated to diagnose and cure. Specialty is committed to discovering extraordinary treatments and instilling hope for patients and their families worldwide. **Main Responsibilities** + Develop and execute multi-channel brand strategy, content, and campaigns in the respiratory area. + Support implementation of national and regional marketing projects in collaboration with cross-functional teams. + Lead customer journey mapping, segmentation, and persona development to drive targeted engagement. + Promote adoption of digital tools and platforms (e.g., 1CRM, CLM, Content Localization Hub) to enhance go-to-market execution. + Act as the focal point for global go-to-market activities within the therapeutic area. + Define and monitor KPIs for campaign effectiveness and implement improvements. + Advocate for agile culture within the team and support change management initiatives. **About You** + **Experience:** Pharmaceutical industry experience, preferably in respiratory marketing; experience in customer-facing roles is a plus. + **Soft and technical skills:** Strong analytical, project management, and communication skills, stakeholder engagement, Excel and PowerPoint proficiency, teamwork in matrix environments, strategic thinking, proactive mindset. + **Education:** Bachelor’s degree required; advanced degree preferred. + **Languages:** Fluency in Italian and English (spoken and written). **​** **_Why choose us?_** + Bring the miracles of science to life alongside a supportive, future-focused team. + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and gender-neutral parental leave. \#LI-EUR, #LI-Hybrid **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)