**Job title** : _Customer Engagement Manager, Immunology_ + _Location: Malaysia, KL Hub_ + _Hiring Manager:_ Immunology Franchise Head, SEA & India MCO _About the job_ Our ambition is to become the world’s leading immunology company. Dupixent is a key growth driver and a significant contributor to our business in SEA & India MCO. As the **Customer Engagement Manager of Dupixent,** you'll be at the forefront of revolutionizing customer experiences through cutting-edge digital solutions and AI innovation, connecting Dupixent with the healthcare professionals and patients, making a real impact to millions of patients around the world. _About Sanofi_ We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. **Main responsibilities:** **Marketing Execution Excellence** Architect and execute comprehensive local customer engagement strategies that drive measurable impact across your assigned customer segments Champion omni-channel excellence by implementing next-generation customer engagement frameworks in collaboration with marketing, medical, and GTMC transformation teams Lead cross-border initiatives on global TMS projects, bringing innovative personas-based approaches to life **Network Building & Knowledge Leadership** Build and nurture a world-class Customer Engagement network within Immunology, establishing best practices that set industry standards Empower local teams with cutting-edge knowledge, tools, and capabilities to deliver exceptional customer experiences Drive harmonization across all programs, resources, and tools to achieve operational excellence **Data-Driven Decision Making** Design and monitor sophisticated KPI frameworks using internal and external benchmarks to measure success Transform data into insights through monthly and quarterly analyses that drive strategic decisions across marketing and commercial teams Develop compelling value propositions that align with global brand strategies while meeting local market needs **Marketing Content & Channel Strategy** Craft and implement best-in-class content strategies that amplify marketing positioning and messaging through the Glocal model Collaborate with cross function teams to develop channel requirements and optimize omni-channel effectiveness Ensure consistent excellence across all customer touchpoints and communication channels **Key Competencies** + Strategic thinking combined with hands-on execution capabilities. Leader and team player + Good communication skills in English and local languages, with the ability to inspire and influence diverse stakeholders + Cross-functional collaboration expertise – thriving in matrix organizations and complex partnerships + Creative problem-solving mindset with a relentless focus on delivering results _About you_ • **Education:** Bachelor's degree in Life Sciences, Pharmacy, Business Administration or related field. • **Experience:** 5+ years of progressive Marketing experience in the Pharmaceutical or Healthcare industry. TA experience in Specialty Care (dermatology, respiratory, oncology or related field) would be an advantage. • **Track Record:** Proven history in customer engagement, commercial/tactical marketing; driving engagement strategies and omnichannel commercial models; building high performing communities. • **Language:** Fluent in English; proficiency in Bahasa. _Why choose us?_ Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you’ll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve. **Pursue** _Progress_ . **Discover** _Extraordinary_ . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never been done before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue _Progress_ and Discover _Extraordinary_ – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)