Job Title: Customer Education Communications Specialist 

Reports To: VP, Customer Success 

Job Summary 

The Customer Education Communications Specialist is responsible for developing and executing customer-facing communications that support onboarding, customer education, product feature adoption, and customer engagement initiatives. This role plays a key part in turning education programs into clear, timely, and engaging communications delivered through multiple formats (including courses, pathways, video, email, newsletters, etc).  

In partnership with the Customer Education Strategist, this role helps ensure that customers know what’s available to them, how to use it, and where to go for help. The ideal candidate is a strong writer and communicator who also has hands-on video creation skills and can produce lightweight, customer-friendly videos that support learning and engagement. 

 

What You Will Do 

Customer Communications 

Create and manage written communications such as onboarding messages, product feature announcements, resource updates, and customer newsletters Support the launch and promotion of learning programs, certifications, and help center content across email, in-app messaging, and Help Center. Build and maintain a communications calendar that aligns with onboarding milestones, product launches, and customer education initiatives 

Video Creation 

Develop short, high-quality videos that introduce new features, provide step-by-step instructions, and communicate best practices Write scripts, design storyboards, and manage light editing and production using tools like Canva, Adobe Express, Visla, or similar Ensure all videos are brand-aligned, accessible, and usable across multiple platforms including LMS, Help Center, and customer emails 

Campaign Support & Customer Engagement 

Collaborate with the Customer Education Strategist to drive engagement with learning content through strategic messaging Promote live training, new content, and upcoming events through coordinated communications Repurpose educational materials into digestible video clips, portal highlights, or campaign-ready content to increase visibility and adoption 

Customer Storytelling & Feedback 

Identify and spotlight customer success stories related to product adoption and outcomes from using our solutions Support feedback collection efforts and help use insights to refine future communications and content strategies 

 

What Will Set You Up for Success 

Experience in customer communications, education content, enablement, or a related role Strong writing and messaging skills with the ability to translate complex concepts into clear, actionable language for customers Hands-on experience creating short-form video content using tools like Canva, Adobe Express, Camtasia, Visla, or similar Demonstrated ability to manage communication calendars, campaigns, or program messaging end to end Comfortable working with cross-functional teams including Customer Success, Onboarding, Product, and Education Detail-oriented, organized, and customer-focused, with an interest in driving engagement and adoption 

Preferred 

Experience in SaaS, customer education, or digital learning environments Familiarity with LMS platforms, customer portals, or in-app messaging tools Ability to analyze engagement metrics to assess content performance and guide improvements 

Success Metrics 

Increased visibility and engagement with customer education content through communications and videos Timely delivery of messaging aligned to product and onboarding milestones Consistent production of short-form videos supporting product features, certifications, and key education moments Positive customer feedback and improved content discoverability across channels 

 

Applications will be accepted through 9/12/25. This window may be extended depending on business needs.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:   

The minimum full-time salary range is between $80,000 - $90,000. 

This position is eligible to participate in an annual incentive program, and information on benefits offered is here. 

 

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