**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. TITLE: **Customer Deployment Analyst - NAMER End Point Security & SW Distribution** GRADE: **9** LOCATION: **Belgrade, RS** **Position Summary:** + Planning and creating deployment schedule for software updates. + Creating analytics Reports + Maintaining software consistency + Analysis of relevant logs, tracing and extracting relevant details + Serving as the single point of contact to triage and escalate incidents. **Roles and Responsibilities:** + Analyzes the scope of current, planned, and proposed projects and works with multiple parties to bundle projects into releases. + Creates and maintains an overall project release calendar. + Tracks and controls change to release scope and adjusts the release content accordingly. + Communicates release status and release changes to all parties. + Develop distribution plans detailing the deployment and regression approach as well as the success criteria for each software component to distribute. + Serving as the single point of contact to triage and escalate incidents to various functional teams that will aid with problem resolution. + Responsible for all aspects of the distribution and installation of the software update ensuring that the software update is distributed to the right targets. + Responsible for resolving issues related to failed distributions and perform the appropriate corrective action + Adapting to operationally specific scenarios that vary by product, line of business, account, or geography. + Perform intermediate troubleshooting for software problems for all customers **Key Requirements:** + Passionate individual to drive customer loyalty and customer experience. + Proven excellent communications and interpersonal skills. + To work constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives. + Sense of urgency for customers. + Experience with recognizing and assisting in the resolution of conflicts and contentions within a release. + 1-3 years of experience in a related work environment + Advanced PC/MS Office, Windows Operating Systems assistance + Able to work with various teams and get the issues resolved in a timely manner. + Willing to adopt new processes, technologies, practices and continuous training. **Plus** : + Knowledge of SharePoint + Knowledge of ATM features and functionality + Knowledge of Remote and Managed Services + Understanding of ITIL + Help desk or technical support experience. + Knowledge of one or more ticketing systems (ServiceNow, BMC Remedy, or others) **Language:** + Minimum C1 English language skills + The incumbent is required to comply with and adhere to all applicable, facility, safety, health, and environmental rules and regulations while working for this company. \#LI-KV1 \#LI-hybrid Offers of employment are conditional upon passage of screening criteria applicable to the job. **Company Benefits** : + Private Health Insurance + Employee Referral Bonus Program + Wellbeing Resources + Baby Bonus + Life, Accident & Disability Insurance + Numerous opportunities for internal career pathing and advancement + Discounts for employees at NCR Atleos partners **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.