Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

How will you make an impact?

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

The Customer Demand Planner (CDP) role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to work in a dynamic manufacturing environment. By using our world-class resources and proven demand planning strategies, you will play a pivotal role in crafting the future of our supply chain processes.

What you will do?

Be the trusted authority of demand forecast, managing a detailed rolling 3-24 month plan using historical data, customer forecasts, and industry insightsCollaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signalSupport Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefitsOwn customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand planLead the monthly demand Interlock process for customers through alignment meetings with Commercial partnersInterface and collaborate internally with Product Demand Planners and Product ManagersBuild an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer productsMaintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast value addDrive collective understanding of customer metrics and trends, implementing proactive actions to increase efficienciesMonitor short-term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materialsProvide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seemless supply chain interactionParticipate in crafting the ‘CDP Playbook’ for consistent training and standard work across the teamSupport OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metricsWork with customers to acquire current inventory levels of Thermo Fisher BioProduction-based products regularlyInvestigate and communicate lead-time changes to customers for efficient order placement and forecasting integrity

Basic Qualifications

BS/BA degree in supply chain, operations management, engineering, business administration5+ years of experience in demand planning, sales operations, forecasting, or customer excellence roleUnderstanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM conceptsStrong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insightsProven customer interpersonal skills and agility in helping to solve customer concernsOutstanding teamwork skills both inside and outside the organizationDemeanor geared towards achieving outcomes and driving improvementProficient in using Microsoft Office applications and ERP systems

Preferred Qualifications

Experience in the Pharma/Biotech industryFamiliarity with Demantra or other Demand Planning ToolsSalesforce.com CRM experiencePower BI experienceProfessional certification such as CPIM or CSCP

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.