Customer Delivery Engineering Technical Leader
The Role
As a Customer Delivery Engineering Technical Leader, you will play a key role in delivering Cisco’s advanced technology solutions to customers. Acting as a trusted advisor and technical expert, you will lead the deployment, integration, and optimization of Cisco solutions. This senior-level position requires deep technical expertise, leadership, and the ability to manage complex customer engagements.
Meet the Team
The CX Canada, Advanced Services team delivers innovative, end-to-end, optimized networking and architecture solutions to IT leaders who are accelerating their missions by transforming their IT. Serving Enterprise, Commercial, and Public Sector customers, the team provides technical expertise, deep knowledge of the enterprise domain, and a strong commitment to the missions of this diverse customer base.
Working in our CX Canada professional Service organization, you will have the chance to showcase your deep expertise and generate positive outcomes for our customers and a chance to work on meaningful, high impact projects while collaborating with incredibly smart and talented people. There's a great mix of deep technical work and direct customer interaction, which keeps things interesting and rewarding. You will enjoy Cisco strong culture of teamwork, learning and support. It's the kind of environment where you're always growing, both technically and professionally.
Your Impact | Who You Are
As a Customer Delivery Engineering Technical Leader, you will be responsible for supporting and delivering Advanced Services network optimization, architectural design services, and implementation. Acting as "Cisco's face to the customer," you will work in a fast-paced, high-impact environment where you will deliver on our commitments.
The ideal candidate is a creative problem solver, has confidence in questioning the status quo, and addresses issues promptly and effectively. With a strong mix of broad networking knowledge, specific area expertise, and excellent customer relationship skills, you will become a trusted advisor, building long-term relationships with Cisco’s valued customers.
Job Responsibilities | What You’ll Be Doing
Solution DeliveryConsult with customers and Cisco stakeholders to plan, gather requirements, design, install, configure, integrate, test, migrate, and optimize Cisco’s Enterprise Networking products to deliver business solutions and outcomes. Provide technical expertise and guidance, ensuring solutions meet customer objectives and technical standards.Technical Troubleshooting and EscalationInteract effectively with Cisco customers and collaborate with the Cisco Technical Assistance Center (TAC) to solve complex problems. Identify serviceability issues and drive resolution in collaboration with internal teams. Act as an escalation point for critical technical challenges during project delivery.Continuous LearningContinuously enhance your technical skills in relevant domains and adjacent technologies. Stay updated on the latest Cisco technologies, industry trends, and competitive solutions.Leadership and InfluenceOperate with a high degree of technical autonomy and minimal supervision. Influence customer technology adoption and strategic solutions. Contribute to Cisco’s technical community through thought leadership and innovation.
Required Experience | Must-Haves for This RoleBilingual Proficiency: Fluency in Canadian French and English is a must for this role.Certifications: CCIE certification in Data Center or Routing & Switching technologies.8+ years of relevant experience in networking, systems integration, or related fields.Proven expertise delivering plan, design, implementation, testing, and migration projects.Excellent troubleshooting skills.Wireless technology expertise and experience.Expertise in Data Center or Enterprise Networking and Cisco components supporting these capabilities.In-depth knowledge of routing protocols and features such as OSPF, EIGRP, ISIS, BGP, PBR, and BFD.
Desired Experience | Bonus Points if You HaveCCIE certification in Enterprise Wireless. Cisco Nexus, NXOS, and ACI.Network programmability, automation, and virtualization. QoS traffic management, including queuing, policing, and shaping. IPv6 implementations.Familiarity with cloud architectures and concepts. Passion for technology and a commitment to achieving customer success. Ability to excel in fast-paced, dynamic environments. Willingness to travel for customer engagements.
Why Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.