General Information Req # WD00084430 Career area: Services Country/Region: Brazil State: São Paulo City: Sao Paulo Date: Thursday, July 3, 2025 Working time: Full-time Additional Locations:  * Brazil - São Paulo - São Paulo * Brazil - São Paulo - Sao Paulo Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

This role will be responsible to support the vendor operations by organizing training, documenting process, design improvements, control and create action plans to meet the company and operations KPIs.

Support multiple areas as well as consumer cases escalation.

Analyze data to provide inputs to management.

Responsabilities:

Optimize the customer journey with a focus on efficiency and delight, acting strategically across the end-to-end experience.Ensure alignment between quality, experience, and productivity across all customer touchpoints.Create processes and procedures and optimize existing ones to improve the productivity of customer service and back office teams.Monitor and analyze key performance indicators and bring observations to the table for improvement discussions.Present continuous improvement projects in partnership with management, including new tools, flows and processes;Problem-Solving and Critical Thinking: Investigate root causes of ongoing customer issues. Collaborate with management to implement effective process improvements and prevent future escalations.Support the legal office in activities that require BPO action.Work collaboratively with different areas such as Marketing, Product, Engineering.
This role is set to be hybrid on our Motorla offices at Sao Paulo: Avenida Chedid Jafet, 222 - Bloco, D - 1° Andar - Vila Olímpia, São Paulo - SP, 04551-065

Additional Locations:  * Brazil - São Paulo - São Paulo * Brazil - São Paulo - Sao Paulo * Brazil * Brazil - São Paulo * Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo