Top Skills:

Bachelors degree strongly preferred ideally in Business Accounting or Finance or an equivalent combination of industry skills and role experience. Availability / flexibility to work different shifts based on customer geography/time zone One or more years of commercial customer service or collection experience preferred Experience SAP dispute management and accounts receivable system experience preferred Experience in the CPG industry preferred

Description

Job Summary

The primary responsibility of this position is to conduct thorough research and resolve customer deductions including both trade and unauthorized deductions. Research aging trade deductions collaborating with the Customer Account Manager Sales Finance Manager and the broker Acosta to gather and provide supporting documentation to match deductions with approved trade events. Identify unauthorized post-audit deductions coordinate repayment packet completion collaborate with the collections team to submit repayment claims to customers and monitor accounts receivable to ensure that payments are received and appropriately credited back to the relevant account teams. Identify opportunities for process improvements to reduce the amount of purging deductions and enhance the likelihood and speed of repayment.

Primary Responsibilities

Support dispute management process by effectively reporting and researching customer claims Analyze key drivers of open and aging liabilities as well as purged deductions by account Review deduction documentation to access validity of claims request additional documentation as necessary and collaborate with customer account team and broker to clear aging trade deductions Collect the necessary documentation required by customers to facilitate the repayment process for unauthorized deductions Collaborate with various internal stakeholders including Credit Collections Sales Customer Facing Supply Chain CCIR and the Business Service Center BSC to validate claims and collect repayment

Work Schedule:

8-5P with 1 hour lunch Full Time role onsite 5 days a week

Pay and Benefits

The pay range for this position is $33.00 - $33.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA.

Application Deadline

This position is anticipated to close on Jul 21, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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