The operational backbone of our Account Management team.
Do you think in processes, love creating clarity, take ownership, and want to make real impact in a fast-growing SaaS business? Then keep reading.
Lightspeed is a global SaaS platform for hospitality and retail brands with big ambitions. We help our customers work smarter, scale faster, and delight their guests.
As a Customer Coordinator, you are the central link between our Account Management team, our customers, and the wider business. You are the operational ace behind key customer processes - so the team can focus fully on long-term retention, expansion, and impact.
But you’re not just an “admin.” You think in workflows, create structures and processes, spot bottlenecks early, and find solutions where others see chaos. Sounds like you? Then join us.
Coordinate what matters: From contract changes to product updates and SLA management - you make sure everything runs smoothly, is properly documented, and no detail gets lost
Create clarity across teams: As the central link between Account Management, Sales, Support, and Finance, you bring transparency and speed to every communication
Solve before things escalate: Spot operational bottlenecks early, think in solutions, and act proactively
Bring structure to growth: Scaling SaaS businesses need processes—help us design and implement them for the Benelux region
Understanding of B2B SaaS workflows (e.g. renewals, product adoption, account processes) & Salesforce experience is a strong plus
Precise, structured, and able to prioritize while juggling multiple open tasks
Clear communication skills with both customers and colleagues in Dutch & English
Passion for process improvement… you don’t just react, you create and optimize
A team player with a hands-on mentality… you don’t wait, you make things happen
What’s in it for you?
At Lightspeed, you’ll find a SaaS environment with real dynamism - not empty buzzwords, but a scaling business with genuine growth.
Equity program: Be an owner, not just an employee!€400 Health & Wellness budget per year for sports, wellness, or anything that boosts your energy
Pension plan with company contributions
People Experience: Work remotely from almost anywhere in the world for up to 60 days/year
Mental health support: Access to wellbeing and coaching services
Hybrid working model: Flexibility to balance office collaboration and remote work
NS Business Card or commuting allowance: Whether you bike or take public transport to our Amsterdam office
Bicycle plan: lease a bike via Lightspeed
LinkedIn Learning access & career development paths: you want to grow, we give you the tools
Regular team events & lunches: we celebrate success together