Customer Collaboration Lead DACH (m/w/d)
Barry Callebaut
Customer Collaboration Lead
Barry Callebaut is seeking a customer-focused supply chain professional to lead collaboration with strategic accounts across Western Europe. This role is pivotal in ensuring product availability, optimizing planning processes, and delivering outstanding service performance.
Role Overview
As Customer Service Collaboration Lead, you will act as the primary interface between Barry Callebaut and key customers, ensuring smooth operational execution and proactive communication. You will be responsible for aligning demand and supply planning, leading service-level reviews, and driving continuous improvement initiatives across the supply chain.
Responsibilities
Build and maintain strong relationships with strategic customers, understanding their business needs and expectations Represent customer priorities in internal planning forums (S&OP/S&OE) and ensure alignment across functions Review and challenge customer demand forecasts to improve accuracy and reliability Collaborate with planning, production, and customer service teams to develop robust supply plans and contingency strategies Monitor service KPIs (e.g., OTIF, fill rate) and lead initiatives to improve performance Coordinate joint planning activities, including seasonal campaigns, product launches, and delivery optimization Promote digital integration (e.g., EDI, VMI) and streamline data exchange processes Ensure compliance with service level agreements and manage customer-specific projects
Qualifications
University degree in Supply Chain, Logistics, Business, or a related field Minimum 5 years of experience in customer-facing supply chain roles, preferably in FMCG or food industry Strong knowledge of demand planning, production planning, and supply chain execution Experience working with 3PL providers and understanding of their operational models Proficiency in SAP (APO, BW, Production), Excel/Google Sheets; OMP experience is a plus Fluent in German and English
Key Competencies
Excellent stakeholder management and communication skills Analytical mindset with a proactive, solution-oriented approach Strong organizational skills and attention to detail Ability to work independently and manage multiple priorities under pressure Comfortable working in cross-functional and international teams
What We Offer
A dynamic, international work environment with a strong focus on collaboration and innovation Direct impact on strategic customer relationships and supply chain performance Opportunities for professional growth and cross-functional exposure Occasional travel to Barry Callebaut sites and customer locations across Western Europe
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