Date Posted:

2025-05-20

Country:

Spain

Location:

Benjamín Outram 1, 28918 LEGANES, Spain

At Otis, we move billions of people every day!

How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.

From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!

We're currently looking for a CUSTOMER CARE (INTERNAL SALES) TEAM LEADER (H/M) to join our EMEA team to be responsible for EMEA spare parts internal sales and to be the single contact window for Otisfront lines, and respond to any inquires or quotations from field.

Key responsibilities

Execute transfer price management

Establish and manage a streamlined sales support team to support EMEA frontlines. Provide leadership, planning and management to group in line with the objectives and strategies of EMEA spare parts center

Take responsible for the sales support, including quotation, inquire response, scheduling and tracking.

Lead and cooperate with Field, SCM and DT to create/streamline spare parts ordering digital thread.

Be responsible to spare parts before-booked performance

Lead key measurements achievement: customer satisfaction; annual works billing target; responding L/T; work execution efficiency

Build customer centric culture in team, influence other functions by clearly transmit customer expectations

Role specific skills & competences

Degree in Engineering or Business.

Proficient in both writing and oral English. Other european languages would be a plus.

10 years of proven experience in a similar position.

Strong customer orientation and communication skills.

Knowledge and insight in service operations.

Strong change management skills, dynamically operating in a fast moving environment. Ability to look ahead, and anticipate/assess the system-wide impact & consequence of specific adjustments to the manufacturing/operations network.

Skilled at leading strategy & innovation with a forward-looking proactive orientation. bringing Imagination (new & fresh thinking) to the extended team. Ability to formulate a strategic plan aligned to business requirements ensuring sustained competitiveness.

Availability to travel 50% of the time.

What can we offer you?

The chance to work for an industry leading company and a global brand.

Growth opportunities in a multinational environment.

Competitive compensation package.

Permanet contract

On-site and/or remote working mode

If you are looking to make an impact, we would love to hear from you. Apply today!

#BestPlaceToWork

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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