Position Overview: Customer Care Specialist

Are you ready to embark on a customer-centric journey where your passion for excellent service will shine? We're seeking dynamic individuals to join our team as Customer Care Specialists, where you'll be at the forefront of delivering exceptional customer experiences. As a Customer Care Specialist, you'll have a direct impact on our customers' satisfaction and loyalty. Your role is pivotal in ensuring seamless interactions, resolving issues, and enhancing our brand reputation in the world of e-commerce and retail. Your dedication will leave a lasting impression on our valued customers.

THIS POSITION IS BASED IN-OFFICE AND REQUIRES ONSITE PRESENCE LOCATED IN VIRGINIA BEACH.

Key Responsibilities:

Handle incoming calls, outbound calls, online chats, and emails promptly to ensure customer satisfaction.Assist customers by answering questions about products, purchases, and scheduling deliveries or pickups for online orders.Facilitate online purchases, including managing shopping carts, order add-ons, and reselections.Ensure order accuracy, completeness, and payment verification to prevent delays or issues.Advocate for customers by coordinating product restoration, service orders, and warranty claims.Process transactions, resolve customer inquiries, and address concerns promptly.Provide solutions for damaged items, delivery issues, and other concerns.Collaborate with the Customer Care Leadership Team to achieve the best customer resolutions.Assist customers with finance-related questions.Handle social media messages and reviews promptly and professionally.