About the role

Sensory and Customer Care coordinator is responsible to ensure full compliance of Sensory Evaluation guideline in the factory by providing training and collaboration in sensory related subjects to the team. This position will work with the commercial for the complaint response, CAPA status, customer questionnaire and/or query so that the factory could provide feedback on timely manner. They will be the member of Quality Assurance Department at site level.

Key responsibilities include

Safety/Security/Hygiene :

Adherence of all safety, health and environmental procedures in accordance with company policies and standards.

Sensory Program Management – Compliance

Provide training on sensory program to the team (production/ process and R&D) to ensure awareness and implementation of sensory program.

Conduct gap analysis, monitor and evaluate effectiveness of sensory program in the factory and provide improvement suggestions.

Support Regional and Global Sensory Coordinator for any sensory related awareness training

Sensory Program Management – Analysis and Report

Organize and reporting the sensory testing of incoming raw material, Finished Good, or rework of regular product.

Analyze and report complaint cases and FTQ defects related to sensory

Analyze and report sensory evaluation status for NPI/PTF projects

Sensory Program Management – Management regarding Sensory Issues

Lead sites local QA for root cause analysis of sensory related complaint cases and FTQ defects.

Lead sites production/ process for optimized process setting to ensure specified requirements for sensory are met.

Customer Care & Complaint Management

Work with factory team to ensure on time response on any customer complaint & queries.

Provide feedback on customer query related to QA

Others – SAP Support/Power User

To be trained in SAP QM Module and support troubleshooting for QM Module related issue, when required.

About you

Bachelor or master in Food Science or Engineering, Chemistry, Microbiology, or equivalent

3+ years of experience in Quality Assurance or Sensory related in an international food, pharmaceutical or feed company.

Experience in customer complaint or query handling

Experience in Sensory Evaluation Program

Experience in operating SAP system

Fluent in English both speaking and writing

Good command in Microsoft Word & Excel

Good understanding of FSSC22000, HACCP, BRC and/or related food safety requirements

Knowledge in Good Laboratory Practices

Willing to be located in Gresik