+ Review and process basic customer transactions + Investigate and resolve data or account discrepancies + Input, edit and maintain customer account information + Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request + Serve as a liaison between company client, end customers and various other stakeholders + Demonstrate good interpersonal and customer relationship skills + Document all activities and actions required to successfully resolve customer issues + Always provide efficient and courteous service to customers + Apply in-depth knowledge of systems and operations in support of assigned customer group + Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy and confidentiality