Required Language
French, Romanian, Dutch, Swedish, German, Hungarian, Czech, Finnish, Danish, Arabic, Greek, Portuguese, Italian, Slovak, Spanish, Macedonian, Norwegian, Polish

Employment Type
Full time

Contract Type
Permanent

Description

This is an office-based role, where you would support consumers for a global consumer goods brand. Besides the support language(s), English is required, as training and internal tools are in English.

We are looking for the following support language profiles: 

German Polish and English Romanian and Hungarian Czech and Slovak Arabic and English Greek and Macedonian French and English Dutch and English
Spanish, Portuguese and English
Italian and English
Swedish and Norwegian
Danish
Finnish

What the role looks like

You would support consumers mainly through written channels, with a smaller share of phone interactions:

Around 80% email and chat Around 20% phone calls, depending on the market

The role involves answering consumer questions, handling requests or complaints in a calm and professional way, and documenting interactions using clear internal processes. You’ll work closely with the team whenever a case needs extra input.

 

What we offer

Meal vouchers worth 30 RON/day Private medical subscription Employee Assistance Program (support for wellbeing, counseling, and guidance) Public transport reimbursement of up to 120 RON/month Discounts with our partner network

 

Practical details

Working hours: Monday–Friday, 9:00–17:00 (according to the support language market) Contract type: Full-time or Part-time Training: 3 weeks Nesting: 2 weeks

 

Work location

The role is on-site, in Bucharest, at our office in Campus 6.3, Bulevardul Iuliu Maniu 6L, Sector 6.

The office is easy to reach by public transport, with metro and bus connections nearby.