At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Within the Customer Care team, you are daily in contact with Diabetes Healthcare Professionals, people that live with Diabetes (PWD), funding departments, sales and logistical teams, amongst other internal and external stakeholders. You are an important spider in the organizational web that contributes to customer experience. We expect you to be in the office 2–3 times per week. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, Minimed, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. You will be reporting to the Country Manager and are expected to work from our Heerlen office twice per week. This position will be based in Heerlen, Netherlands within the Minimed organization. **Responsibilities may include the following and other duties may be assigned:** + Provide day-to-day support in Medtronic's Order-To-Delivery processes, handling all incoming calls and emails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution + Offer a professional level of support to customers, the Center of Expertise, and field sales staff by providing broad knowledge on Medtronic products, processes, tools, and policies + Contribute to the company’s goals by continuously working on customer experience initiatives and demonstrating proactive communication skills with highly customer-focused follow-up. + Identify business opportunities and service improvements, and be responsible for issue coordination, resolution, and reactive communication towards the customer/PWD + Drive and participate in process improvement/standardization (internal/external), including capturing and documenting customer/PWD specificities in internal systems, and leading or participating in related projects + Stay alert to early detection of process/systems failures that affect customers, provide corrective actions, suggest solutions, and follow up on deliveries direct to patients to ensure successful on-time delivery + Stay up to date with Diabetes Operating Unit and customer evolution, strategies, and government enhancements, translating needs into tangible action plans while understanding the impact of our Operating and Healthcare and Healthcare models on the internal and Customer Care organization **Required Knowledge and Experience:** + Fluent in Dutch, French, and English + Minimum 2 years’ experience in customer service, ideally in a consumer-focused environment + Skilled with ERP and CRM systems (preferably SAP, SAP CRM, and/or Salesforce) + Exceptional communication and interpersonal skills; empathetic, candid, and focused on customer needs + Highly adaptable, collaborative team player able to manage changing priorities within a matrix organization + Strong problem-solving drive, process improvement mindset, and high standards for accuracy, integrity, and accountability **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com