Customer Care Representative I – Quoting & Pricing

Are you detail‑oriented and customer‑focused?

Do you enjoy supporting sales teams, preparing accurate quotations, and ensuring smooth order conversion?

Partnering with the Best

Baker Hughes is a global energy technology leader serving customers across more than 120 countries. Our Customer Care teams play a critical role in supporting commercial success by ensuring accurate pricing, clear communication, and efficient order processing. We are committed to operational excellence, collaboration, and delivering value to our customers.

Fueling Your Passion

As a Customer Care Representative I – Quoting & Pricing, you will support the sales organization by preparing accurate and timely customer quotations. You will act as a key liaison between Sales and internal departments, helping ensure that pricing, specifications, and documentation are clear, compliant, and optimized for smooth conversion from quote to order.

As a Customer Care Representative I – Quoting & Pricing, you will be responsible for:

Preparing and delivering accurate customer quotations based on requirements, technical specifications, and pricing guidelines.

Supporting assigned sales teams by coordinating with account managers, technical managers, and materials teams to confirm pricing, lead times, and feasibility.

Maintaining and updating pricing structures, cost data, and quote templates within CRM systems.

Following up on outstanding quotations to support timely conversion into sales orders.

Ensuring all quotations comply with company pricing policies and margin targets.

Communicating clearly with sales teams regarding product options, pricing updates, and revisions.

Tracking quotation activity and maintaining accurate documentation and records.

Identifying opportunities to improve quoting efficiency, accuracy, and overall process effectiveness.

To be successful in this role you will:

Have experience working with CRM and ERP systems (e.g., Quote Machine, Salesforce, SAP).

Demonstrate strong attention to detail and the ability to manage multiple quotations simultaneously.

Possess excellent written and verbal communication skills.

Have strong analytical and problem‑solving abilities.

Be proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Preferred Qualifications

Experience in technical product sales or a manufacturing environment.

Familiarity with costing, margin analysis, and pricing strategies.

Key Skills

Pricing analysis

Customer and sales communication

Time management and prioritization

Accuracy and detail orientation

CRM / ERP proficiency

Work in a Way That Works for You

This role is typically office‑based and involves regular collaboration with sales, technical, and commercial teams. Work schedules may vary based on business needs and sales activity.

Working with Us

At Baker Hughes, our people are central to our success. We foster an inclusive and collaborative environment that supports learning, professional development, and long‑term career growth.

Working for You

We offer a competitive compensation and benefits package designed to support your well‑being and professional growth, including:

Work‑life balance programs

Medical and wellness benefits

Financial and retirement programs

Additional voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

 

 

The Baker Hughes internal title for this role is: Customer Care Representative I