Customer Service Representative Location: Fargo, ND Schedule: Full-time Environment: Office-based, small team About the Role We’re seeking a dedicated and empathetic Customer Service Representative to join our close-knit team in Fargo. You’ll be the first point of contact for customers needing HVAC services across a 50-mile radius of the Fargo/Moorhead area. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can remain calm under pressure. Key Responsibilities + Handle 20–40 inbound calls per day, with volume fluctuating based on weather conditions (higher during extreme heat or cold). + Schedule service appointments and dispatch technicians to job sites. + Calm and reassure distressed customers, ensuring they feel heard and supported. + Accurately enter customer information into our system. + Communicate effectively with service technicians to coordinate jobs. Required Skills & Experience + 2+ years of customer service experience (preferably in a call center or service-based industry). + Proficiency in Microsoft Office and general computer skills. + Strong communication and interpersonal skills. + Ability to multitask and stay organized in a dynamic environment. + Experience with administrative support, data entry, and inbound call handling. Preferred Traits + Empathetic and patient demeanor. + Team-oriented with a positive attitude. + Comfortable working in a small office setting. Why Join Us? + Supportive team environment. + Opportunity to make a real impact in customers’ lives. + Stable, locally-focused company with a strong reputation. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fargo,ND. Application Deadline This position is anticipated to close on Oct 17, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.