Customer Care Representative

At Sensient, customer service is a core part of our value proposition and a clear differentiator. The Customer Care Representative is part of a marketing-led team supporting local customers for optimal customer experience. This role will digitally interact with customers daily ensuring that these customers see Sensient as their optimal color supplier.

What you’ll do:

Responsibility for a defined customer base of local and historical customersAnalyze customer order patterns and reacting to ups-and-downsRespond to customer queries promptly within defined KPIsProactively run daily customer callsAssess customer business and suggest complimentary itemsDiscuss substitute product offerings in case of constrained or delayed supply of customer preferred product(s) Execute and follow-up on campaigns run by the Sales Enablement managerSend defined Showpad content to customer baseIdentify project opportunities and nurture the respective account to maximize business potentialNurturing marketing qualified leads (MQLs) that are received and manage:Prompt and high-quality customer turnaround within defined KPIsInitial project request scoping, documentation, and project managementIncreasing MQL knowledge via desktop research and further networking to validate future potentialMaintain and utilize the following:Data accuracy for the defined customer base including contact information, contact history and customer updatesInternal sales tasks, such as reporting within deadlinesSales negotiations within a set frameworkHandling and processing customer request and inquiries in collaboration with other internal departments and based on standard documents and procedures available

What you’ll bring:

Bachelor’s degree or an equivalent education in a business- or sciences-related fieldFluent in English and either German or Hungarian (both written and spoken); additional language skills are welcomeStrong communication skills with the ability to understand customers’ needsPlanning and efficient workplace organizationAttention to detailEffective personal time managementComposure and communicating accurately capturing details of a situation even under pressure

About Sensient: Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Colors: Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products.

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