Description Do you have a passion for helping others and making a difference in your community? A locally recognized nonprofit organization is seeking an empathetic and detail-oriented Customer Care Representative to join their team. As a critical member of the organization, you'll serve as the front-line connection for individuals seeking support, resources, and information. This is an opportunity to combine your interpersonal skills with meaningful work that directly impacts people's lives. Key Responsibilities: + Act as the primary contact for inquiries via phone, email, and other communication channels, providing timely and courteous responses. + Assist clients, donors, and community partners with resolving questions and concerns while ensuring exceptional service. + Maintain accurate client records in the organization's CRM/database. + Collaborate with other teams to provide tailored resolutions and escalate cases when necessary. + Actively participate in identifying process improvements to enhance service delivery and customer satisfaction. + Educate and inform community members about available programs, services, and upcoming events. + Uphold the organization's mission and values by contributing to a welcoming and supportive environment. Requirements + A minimum of 1–2 years of experience in customer service, administrative support, or a similar role (nonprofit experience is a plus). + Strong communication skills, both written and verbal, with an ability to connect and empathize with diverse audiences. + Proficiency in Microsoft Office Suite and CRM tools; experience with donor management software, such as Salesforce or similar, is a bonus. + High level of accuracy and attention to detail in response tracking and recordkeeping. + Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism and composure. + A collaborative mindset with a drive to contribute to organizational success. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .